Potential drawbacks and concerns
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Drawbacks due to reduced face-to-face interactions[edit]
The technology to communicate is not advanced enough to replicate face-to-face office interactions. Room for mistakes and miscommunication can increase. According to media richness theory (1986), face-to-face interactions provide the capacity to process rich information: ambiguous issues can be clarified, immediate feedback can be provided, and there is personalized communication (e.g. body language, tone of voice).[52]
Remote work requires the use of various types of media to communicate, such as videotelephony, telephone, and email, which have drawbacks such as time lags, or ease of deciphering emotions and can reduce the speed and ease at which decisions are made.[26] Asynchronous communication tends to be more difficult to manage and requires much greater coordination than synchronous communication. A phenomenon of "Zoom fatigue" has set in with amount of video meetings popularized by remote working. There have been four causes identified: The size of the faces on the screen and amount of eye contact required, looking at yourself during the video call is tiring, remaining still during the video call to stay in the screen, and communicating without gestures and non-verbal cues.[53]
Face-to-face interactions increase interpersonal contact, connectedness, and trust.[45]
In a 2012 study, 54% of remote workers thought they lost out on social interaction and 52.5% felt they lost out on professional interaction.[54]
Remote working can hurt working relationships between remote workers and their coworkers, especially if their coworkers do not work remotely. Coworkers who do not work remotely can feel resentful and jealous because they may consider it unfair if they are not allowed to work remotely as well. Remote workers miss out on in person companionship and do not benefit from on-site perks.[55][32][56]
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